Knowing and Handling My Emotions

$ 199

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Time

1.0 Hours

Modules

4 Lessons

Learning Recognition Framework (LRF) Level

Workplace Essential

Recognition Certificate

12k Enrolled

Course description

Develop emotional control that strengthens professionalism and confidence. This course helps food and beverage processing employees build emotional intelligence by learning how to recognize, understand, and manage their emotions effectively in workplace situations. Through practical, scenario-based learning grounded in real-world challenges, participants will develop techniques to stay calm under pressure, respond thoughtfully to conflict, and maintain positive working relationships. The course emphasizes emotional awareness and self-mastery as foundations for sound decision-making, effective communication, personal resilience, and sustained performance—at work and beyond.

Skills you will learn:

  • Emotional intelligence basics
  • Emotion self-management
  • Empathy awareness
  • Team communication

Learning Objectives

Upon completing this course, you will be able to:
  • Define self-mastery and its EI connection by understanding the tools, components, and why it matters for workplace performance.
  • Build confidence and independence by leveraging your strengths, addressing limitations, and applying strategies that increase autonomy and self-reliance.
  • Communicate with assertiveness by distinguishing passive, assertive, and aggressive behaviors and using practical methods to strengthen assertive actions at work.
  • Manage emotions more effectively by applying strategies and techniques that improve emotional control, decision-making, and professional impact.

Who Should Take This Course?

  • Employees seeking to improve emotional regulation and workplace interactions.
  • Supervisors and leaders managing high-demand or stressful environments.
  • Individuals looking to build self-awareness and professional composure.

Course Outline & Major Topics

  1. Introduction to self-mastery
  2. Self-confidence and working successfully with others
  3. Assertiveness is key to successful communication
  4. Using the tools you've learned

Course description

This course provides an understanding of Hazard Analysis and Critical Control Points (HACCP) and the importance of having a food safety program. This introductory program outlines how every person working at that facility can have either a positive or a negative impact on food safety. Participants should be able to explain the benefits of a HACCP system, understand hazards and how they can be controlled, and the importance of GMP and Prerequisite Programs.

You will learn that food safety hazards are; biological, chemical, or physical substances that can make a food product unsafe to eat and cause illness, injury or death if consumed. You will also learn how biological, chemical, and physical hazards can be harmful to human health and how to prevent and control them.

Skills you will learn:

Food Safety

Cleaning

Quality Assurance

Hazards

Decumention

Pest Sources

Chemical Hazards

Learning Objectives

Once you have completed the course, you will have obtained the skills to understand the importance and benefits of food safety. What a HACCP system is and who invented it including:
  • The benefits of a HACCP system
  • Hazards and how to control them
  • The importance of GMP and Prerequisite Programs
  • How to develop and implement a HACCP Plan
  • How to maintain and when to review a HACCP system
  • Reasons HACCP may fail and the most common non-conformities related to HACCP

Who Should Take This Course?

  • New Hires
  • Line Workers
  • Supervisory and Management
  • Quality Assurance Teams
  • Food Safety Teams

Course Outline & Major Topics

What is a Food Safety Program (HACCP System)
  • Who is HACCP and Who Invented It
  • What is Needed for a Successful HACCP System
  • Management Commitment
  • Importance of Line Workers
  • Benefits of HACCP System
  • Types of Hazards
  • Sources of Hazards
  • People/Uniforms
  • Equipment/Utensils/Tools
  • Incoming Material
  • Cleaning
  • Building as a Source of Hazard
  • Pest Source of Hazards
  • Water as Source of Hazards
  • Types of Biological Hazards
  • Growth Requirements for Microorganisms
  • Canadian and USA Allergen List
  • Physical Hazards
  • How Biological Hazards are Controlled
  • How Chemical Hazards are Controlled
  • How Physical Hazards are Controlled
  • How Chemical Hazards are Controlled
  • Cross-contamination
  • Potential Food Safety Concerns
  • Prerequisite Programs
  • Step 1: Finished Product (Product Description)
  • Step 2: Incoming Materials
  • Step 3: Process Flow
  • Step 4: Plant Schematic
  • Step 5: Hazard Analysis and Control of Hazards
  • Control Point
  • Step 6: Process Controls (PC)
  • Step 7: Critical Control Point
  • Critical Control Points Examples
  • Critical Limits
  • Monitoring
  • Monitoring Activities
  • Verification of Monitoring Records
  • Training of Employees
  • Verification of Training
  • Step 8: HACCP System Review
  • Review of your HACCP System
  • Update of your HACCP System when you have changes…
  • Reasons why HACCP may fail
  • Indicators of a Successful HACCP System
  • Employee Guide to GMPs
  • HACCP Process Flow
  • Meat Cooking Record CCP
  • Sample Receiving Record
  • SOP Receiving Ingredients

*Receive a nationally recognized certificate for participation in this course

$ 199

CA $299

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This course is available in the following languages:

Online learning

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