- 1. Knowing Your Country
- 2. Who Calls Canada Home?
- 3. Canada�s Largest Racialized Populations
- 4. Did You Know?
- 5. What is Consumer Racial Profiling?
- 6. Historical Moments in Canada
- 7. Good Service for All Customers
- 8. The Importance of Setting a Positive Example
- 9. How Consumers Share Their Shopping Experience
- 10. A Negative Experience Includes:
- � Your Service Matters
- 11. A Positive Experience Includes:
- � How To Serve Customers Better